ASK THE OWNER: FAQ.
For your convenience, our most common customer questions are answered right here.
Not finding what you want? Reach out directly through our Contact Us page.
Q: How much do you charge?
A: This depends on the client, project and/or contract, and service. I charge by the hour and the rate is dependent on which of the two categories service is requested: Residential (or 501(c)) or business. Generally, the rates are as follows:
Residential and 501(c)’s: $55.00/hr.
Note that there are many variables that can change the above amounts, such as contract agreements and discounts.
Q: Does your website list all the services that you offer?
A: No, I am currently learning new solutions and methodologies, and testing new technologies. My website lists the tasks and problems I solve the most. I think of myself as a “Jack of all trades and a master of SOME.” If I cannot solve your tech issue, I know someone who can.
Q: Do you perform server maintenance or continual network administration?
A: No. I am currently at capacity in this area. Although, I may offer the service again in the future.
Q: I heard you build websites! Will you make me one?!
A: Unfortunately, I am moving away from building websites. I was offering website builds for WAY less than I should have and I ended up burning myself out. I may offer this again in the future. However, below are the FAQ’s I left in-place in case someone wanted to get an idea of how I did work with website builds.
Q: What platform do you use to design websites?
A: Simply, I prefer to use WordPress. WordPress is arguable the worlds most common and user friendly content management system. I chose WordPress because it enables my clients to learn how to maintain their own websites. Furthermore, it allows my clients to reduce their dependency on a third party “specialist” to make minor changes to content on their website and therefore save money! Although, I do offer CSS and PHP updates and reconfiguration upon request.
Q: How long does it take on average to complete a project?
A: I hate to use that word again but, it depends. I can put together a website in a few minutes. What takes the most time is gathering, optimizing and/or creating resources, verifying the images and text supplied by the client are owned BY THEM (I like to avoid copyright infringement). Also, finding the best colors to use based on many variables such as target demographic, whether it is projected that the user will be using a phone, tablet, or laptop/desktop indoors or outdoors. To be safe, an easy “just make me a website” will take me about 2-3 days. If the client is more specific about what they want, I can be continuously contracted.
Q: Do you travel?
A: Yes. I travel often for clients and I will do so as long as the client covers the travel cost (flight/gas, hotel costs).
Q: How will you teach me to use my website?
A: Everyone’s training will be dependent on their website layout and plugin configurations/security. I typically give a thorough walk-through of the website layout and editable areas followed by a PDF or private YouTube video instruction. I can also explain security and optimization details as well if requested.
Q: What are the phases of a typical project?
A: Typically, I first meet with the client to discuss their desired design ideas, pricing details and verify where I need to start (Planning Phase). If the client has a domain purchased, I will contact the host to verify they meet the recommended requirements to run WordPress:
- PHP version 5.6 or greater
- MySQL version 5.6 or greater OR MariaDB version 10.0 or greater
The client will then gather all the images that they own and would like placed on the website as well as the copywriting (Sorry, I don’t supply the copywrite).
After the first meeting, I will begin the design (Building Phase) process. During the building process I will typically have a splash page up to indicate the website is under construction while I work so the client can maintain traffic conversions. The client will also have access to the entire website as I design so they can review and request changes (if requested). The client can also request each page become live at the time of its completion or wait to publish all at once.
Once the website is completed to recommendations, I meet (or confirm via email correspondence) with the client to review the website for final changes (Review/Completion Phase). Once those changes have been made I will either train the client to make easy changes and create a video or PDF with how-to’s or I can sign a maintenance contract with the client to make the those changes for them.
Q: What should I consider when requesting a website?
A: I suggest thinking about the “vibe” you want to give with your website. Identify who will be your likely customers (young, middle age, older, etc). On a basic level I usually ask:
- Do you want a new website or redesign of your current site?
- What domain registrar do you want/currently use?
- Describe what you want the site to look like?
- Describe your business in a few sentences.
- Will this be an eCommerce site or similar?
- Who are your competitors (so I can set you apart from them!)
- Do you have a logo?
- Do you have a slogan or tagline?
- Do you already have noted color schemes?
- Do you have photographs (you must OWN the rights to use images in most websites or lawsuits WILL happen)?
- How many pages (About, Contact, Featured Items, etc.) do you want to have?
- How do you want people to navigate your site (menus or links)?
- What is your budget for the project?
- What is your deadline?
- List five other websites you like and why do you like them?
If you have any questions you do not see answered, just click here* and send me a message.
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